Returns & Refunds Policy

At Our Global Finds, we want you to be happy with your purchase. We understand that occasionally an item may not be quite what you expected.

We offer a 30-day change-of-mind return period for eligible items, subject to the conditions below.

Please contact us directly before returning any product. We prefer to discuss each individual case with you so we can agree on the most appropriate return, exchange or refund arrangements.

Email: contactus@ourglobalfinds.com

1. Change-of-Mind Returns — Australia

Australian customers may request a change-of-mind return within 30 days of receiving their order.

To qualify, items must be unused, in their original condition, with any original tags and packaging, and accompanied by proof of purchase.

Return postage is the customer's responsibility.

You may arrange and pay for return shipping yourself, following the instructions we provide.

Alternatively, where available, Our Global Finds may arrange a return shipping label for you. If we provide a prepaid label, the actual cost of that return label will be deducted from your refund or accounted for in the price adjustment for an exchange.

We will explain and confirm the return shipping cost with you before arranging the label.

2. Change-of-Mind Returns — Singapore

Singapore customers may also request a change-of-mind return within 30 days of receiving their order, subject to the same eligibility conditions.

Singapore customers are responsible for arranging and paying the full cost of returning their goods to Australia.

Please note that international return postage is not the same as the discounted shipping rate offered by Our Global Finds for orders sent from Australia to Singapore.

Our discounted outbound shipping rates do not apply to return shipments. Return shipping from Singapore to Australia may cost considerably more.

Customers should obtain a return postage quote before deciding to return an item.

Please contact us before posting anything so we can discuss the circumstances, provide the appropriate Australian return address and agree on return arrangements.

3. Faulty, Damaged or Incorrect Items — Australia and Singapore

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible.

We will assess the circumstances and arrange an appropriate solution, which may include a replacement, repair or refund in accordance with applicable consumer law.

Where goods are faulty, damaged or incorrectly supplied, Our Global Finds will cover reasonable return shipping costs where a return is required. This applies to customers in both Australia and Singapore.

Please do not pay for international return shipping without contacting us first. We may be able to arrange a more practical or cost-effective solution.

For Australian customers, nothing in this policy excludes or limits rights under the Australian Consumer Law.

4. Exchanges

If you would like to exchange an eligible item because you have changed your mind, please contact us first to discuss availability and arrangements.

Customers are responsible for change-of-mind return postage and any applicable shipping costs for replacement items.

For Australian customers, if we provide a prepaid return label, its agreed cost will be included in the exchange price adjustment or recovered from any refund balance.

For Singapore customers, the cost of returning the original item to Australia remains the customer's responsibility.

Exchanges involving faulty or incorrectly supplied goods will be handled in accordance with applicable consumer law and at no reasonable return shipping cost to the customer.

5. Refunds

Once an eligible returned item has been received and inspected, we will advise whether your change-of-mind refund has been approved.

Approved refunds will be issued to the original payment method, generally within 10 business days of approval. Your payment provider may take additional time to process the refund.

For change-of-mind returns, any agreed prepaid return label cost may be deducted from the refund.

Original delivery charges are generally not refunded for change-of-mind returns, unless required by applicable law.

6. Items Not Eligible for Change-of-Mind Returns

Unless otherwise agreed, we do not accept change-of-mind returns for gift cards, personalised or special-order products, or items that have been used or are not in their original condition.

Sale items are not ordinarily eligible for change-of-mind returns unless we agree otherwise.

These exclusions do not affect any statutory rights customers may have in relation to faulty, misdescribed or otherwise non-compliant goods.

7. Contact Us Before Returning Anything

Every situation can be different, and we would much rather speak with you first than have you incur unnecessary shipping costs.

Please email contactus@ourglobalfinds.com with your order number, the item concerned and the reason for your return request.

If an item is faulty, damaged or incorrect, please include photographs where possible.

We will review your circumstances, explain the available options and provide return instructions where needed.

Please do not send goods back without contacting us and receiving return instructions first.

This policy applies to orders placed with Our Global Finds for delivery within Australia and Singapore. It does not exclude or restrict any consumer rights that cannot lawfully be excluded.